Support
Answers to common questions, and how to reach us.
Contact Axons One through the form below or the main contact page. Please name this app. For privacy access, correction or deletion requests, write “Privacy request”. Do not send sensitive app content unless it is needed and you choose to share it. Privacy choices and data deletion.
What does the app do?
It turns two photos into one short vertical video with a reveal transition and your branding. You align the photos by hand on a grid, pick Cut or Wipe, set the length, and export a 9:16 MP4 to Photos or the share sheet.
Does it align the photos for me?
Not in this version. You crop, pan, pinch and rotate each photo over a 3×3 grid, with an onion-skin toggle to match the other photo. Automatic face alignment for salons is planned for a later version.
What's the output?
1080×1920 H.264 MP4 at 30 frames per second, 6 to 10 seconds, no audio. It plays in Instagram, TikTok, Facebook and Photos.
Can it add music?
Not in this version. Most platforms add music at posting time; the reel is exported silent.
What's free, and what does the unlock do?
Everything is free, with a small watermark in the corner of exported reels. The one-time unlock, at the local App Store price, removes it from every reel. There is no subscription.
Is it a subscription?
No. The unlock is a one-time purchase and nothing renews.
I paid but the watermark is still there
Open Settings › Restore Purchases while signed in with the Apple Account you bought with, then export again. If that doesn't work, use the contact form above with the purchase date. Please don't send card details.
How do I get a refund?
Purchases are made through Apple. Request a refund at reportaproblem.apple.com.
Does it post to Instagram or TikTok?
No. It saves the reel to Photos and offers the share sheet. You post from the app you already use, with your own account.
How do I delete my data?
Delete a project from its menu on the Reels screen. Settings › Your brand lets you clear brand fields. To remove all app-local files, including stored logos, delete the app in iOS Settings. Delete exported reels, original photos and device backups separately; offloading the app keeps its data.